Frequently Asked Questions

To create our bikinis, swimsuits and leggings we use a fabric, that is made of 78% recycled polyamide. During the manufacturing process special elastane fibers are woven though and increase the stretchability of the textiles. Our Sweaters are made of 100% GOTS-certified organic Cotton. The tie-dye look is printed in a digital printing process.

It is important to us as an employer, that every person helping to create our products, receives a proper salary and works under fair conditions. We support flexible working hours for care workers and team members which are still studying. Also we encourage our employees to develop theirs strengths and potentials.

We pay attention to lower the pollution of our planet: Starting with the fabrics we use, to the packaging material in which our products are being shipped, up to proper waste separation in our office. As a company we have the vision to cultivatea less destructive behavior towards the human as well as non human nature. Also we decided for suppliers, that are close to our Studio.

Our products are designed in Germany and manufactured in Portugal by our trusted partners.

The recycled polyamide fabrics are made of different kinds of waste, which gets collected,cleaned and spun in Ljubljana, Slovenia. In Italy the plain colored lining is being dyed,whereas the patterns of outer fabric gets printed in the South of Germany.The fabric for our sweaters we get from the fair textil-Label Lebenskleidung. The printing process happens in Greece and is supervised by Lebenskleidung.

If you are unsure about the right size, here is a quick guide on measuring yourself. For any questions please contact our customer service: info@joseasurfwear.com

• Germany, Austria free
• Austria, Netherlands, Luxembourg, Belgium, Denmark, Poland, France, Monaco 7,45€
• Liechtenstein, Switzerland 9,62€
• Andora, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, Great Britain 8,81€
• Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus 9,37€
• Albania, Bosnia-Herzegovina, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine 10,61€
• Egypt, Algeria, Georgia, Israel, Morocco, Russian Federation, Tunisia, Turkey 10,66€
• China, Indonesia, Canada, Mexico, USA 13,52€

We hand over your packages two times a week, on mondays and thursdays.

Unfortunately and for various reasons, it happens that the mailperson fails to deliver a package. If so, don’t hesitate to write our customer service at info@joseasurfwear.com. We identify potentials sources of error and resend your package.

If you order from a place, that is not inside the European Union, please prepare that you will pay extra import tax/VAT and customs duty. Especially for customers from the UK, since Brexit you need to prepare for additional costs.The standard VAT-Rate is around 20% of the value of the goods. 

We send our packages with DHL Go Green. Outside of Germany DHL works with local shipping providers.

We hand your packages to DHL on Mondays and Thursdays. From this point on the shipping times are listed below:

• Germany 1-3 working days
• Austria, Netherlands, Luxembourg, Belgium, Switzerland, Denmark, France, Poland, Great Britain, Ireland, Portugal 3-5 working days
• Finland, Sweden, Norway, Spain, Canada 5-7 working days
• Greece 8 working days
• USA 10-12 working days
• Australia, New Zealand, Mexico, China 10-18 working days

In our returns portal, you have the choice of either using one of our return labels or using your own. If at least one of the items ordered is kept, we will be happy to cover the return costs and provide a return label. If all items ordered are returned, we will deduct the cost of the return label from the refund (€6.19).

If you are returning from a country other than Germany, you will have to pay the return shipping costs by yourself. In this case, please also use our returns portal.

If you have any questions, please contact our customer service: info@joseasurfwear.com. 

In any case, please use our return portal to process the return before you send the item back.
You can return the item within 14 days after you purchased the item. As soon as your package arrived in our office, we will refund your money.

As soon as your returns arrive in our office, we refund the sum. Normally the money should be on your account within 2 days. 

If the date you handed in your package is longer than 2 weeks ago, and you still didn't get your money, please contact our customer support: info@joseasurfwear.com. 

You can pay via: VISA and MASTER Card or PayPal.

We take a lot of care producing our pieces and always double check before we send them. Nevertheless, it is possible that something escapes our notion.
So if you want to complain about a manufacturing error, please sent an E-Mail to our customer service: info@joseasurfwear.com. You will be asked to take a photo and write a short explanation what went wrong. After that you will get a shipping Label and we will exchange the item.

Please send us a photo of the spot to  info@joseasurfwear.com we will figure out a solution.

All models are restricted to the colors listed on our website.
All products are limited to the sizes that are mentioned at our website. As we work with a small production team, we don’t offer special sizes. In case your size is out of stock, you can leave your email address or phone number.

1. Click on the requested size
2. Fill in your e-mail address or phone number

As soon as your product is available in our online shop again, you will receive an email from us.