Frequently Asked Questions

To create our bikinis, swimsuits and leggings we use a fabric, that is made of 78% recycled polyamide. During the manufacturing process special elastane fibers are woven though and increase the stretchability of the textiles. Our Sweaters are made of 100% GOTS-certified organic Cotton. The tie-dye look is printed in a digital printing process.

It is important to us as an employer, that every person helping to create our products, receives a proper salary and works under fair conditions. We support flexible working hours for care workers and team members which are still studying. Also we encourage ouremployees to develop theirs strengths and potentials.

We pay attention to lower the pollution of our planet: Starting with the fabrics we use, to the packaging material in which our products are being shipped, up to proper waste separation in our office. As a company we have the vision to cultivatea less destructive behavior towards the human as well as non human nature.Also we decided for suppliers, that are close to our Studio.

Our products are designed and developed in Germany, the production process takes place in Portugal. 

The recycled polyamide fabrics are made of different kinds of waste, which gets collected,cleaned and spun in Ljubljana, Slovenia. In Italy the plain colored lining is being dyed,whereas the patterns of outer fabric gets printed in the South of Germany.The fabric for our sweaters we get from the fair textil-Label Lebenskleidung. The printing process happens in Greece and is supervised by Lebenskleidung.

If you are unsure about the right size, here is a quick guide on measuring yourself. For any questions please contact our customer service: info@joseasurfwear.com

• Germany, Austria free
• Austria, Netherlands, Luxembourg, Belgium, Denmark, Poland, France, Monaco 7,45€
• Liechtenstein, Switzerland 9,62€
• Andora, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, Great Britain 8,81€
• Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus 9,37€
• Albania, Bosnia-Herzegovina, Iceland, North Macedonia, Montenegro, Norway, Republic of Moldova, Serbia, Ukraine 10,61€
• Egypt, Algeria, Georgia, Israel, Morocco, Russian Federation, Tunisia, Turkey 10,66€
• China, Indonesia, Canada, Mexico, USA 13,52€

We hand over your packages two times a week, on mondays and thursdays.

Unfortunately and for various reasons, it happens that the mailperson fails to deliver a package. If so, don’t hesitate to write our customer service at info@joseasurfwear.com. We identify potentials sources of error and resend your package.

If you order from a place, that is not inside the European Union, please prepare that you will pay extra import tax/VAT and customs duty. Especially for customers from the UK, since Brexit you need to prepare for additional costs.The standard VAT-Rate is around 20% of the value of the goods. 

We send our packages with DHL Go Green. Outside of Germany DHL works with local shipping providers.

We hand your packages to DHL on Mondays and Thursdays. From this point on the shipping times are listed below:

• Germany 1-3 working days
• Austria, Netherlands, Luxembourg, Belgium, Switzerland, Denmark, France, Poland, Great Britain, Ireland, Portugal 3-5 working days
• Finland, Sweden, Norway, Spain, Canada 5-7 working days
• Greece 8 working days
• USA 10-12 working days
• Australia, New Zealand, Mexico, China 10-18 working days

In any case, please use our return portal to process the return and/or exchange before you send the item back: CLICK HERE If you are returning your goods from Germany, you can generate a free DHL-return label through our return portal: CLICK HERE Once you return your entire order to us, we will refund you not only the value of the goods, but also the original shipping costs.
If you are returning from a country other than Germany, we ask that you take care of the return yourself and pay the shipping carrier. In this case please also use our return-portal: CLICK HERE If you have to return your items due to a complaint, we will cover the original postage as well as the return shipping costs.
If you have any questions, please contact our customer service: info@joseasurfwear.com. 

In any case, please use our return portal to process the return before you send the item back: CLICK HERE You can return the item within 21 days after you purchased the item. As soon as your package arrived in our office, we will send you the new item and/or refund your money.

As soon as your returns arrive in our office, we refund the sum. Normally the money should be on your account within 2 days. 

If the date you handed in your package is longer than 2 weeks ago, and you still didn't get your money, please contact our customer support: info@joseasurfwear.com. 

You can pay via: VISA and MASTER Card or PayPal.

We take a lot of care producing our pieces and always double check before we send them. Nevertheless, it is possible that something escapes our notion.
So if you want to complain about a manufacturing error, please use our return-portal: CLICK HERE. You will be asked to take a photo and write a short explanation what went wrong. If you have any questions feel free to reach out to our customer service:  info@joseasurfwear.com

Please send us a photo of the spot to  info@joseasurfwear.com we will figure out a solution.

All models are restricted to the colors listed on our website.
All products are limited to the sizes that are mentioned at our website. As we work with a small production team, we don’t offer special sizes. In case your size is out of stock, you can leave your email address and we will try to produce your favorite piece within two weeks.
1. Click on the requested size
2. Fill in your e-mail address

As soon as your product is available in our online shop again, you will receive an email from us.