Returns

If you are not happy with your order, you have 14 days after receiving your goods to return them.
To help protect the environment, we strive to use as little paper as possible.
That’s why you won’t find packing slips, invoices, or pre-printed return forms in our parcels.

If you would still like to return some pieces from your order, you can easily use our returns portal.

If you want to return several items from separate parcels, please register each return individually, but only use one shipping label and ship them all together in one parcel.
Be sure to include a note with all relevant order numbers to make it easier for our returns team to process your return.

Exchanges can be arranged through our returns portal. Simply submit your return request online, select the item you would like to exchange, and choose your preferred replacement. Once your original item has been received and inspected, we will process the exchange and ship out the new item as quickly as possible. When exchanging an item we do not charge a return fee.

If you wish to return or exchange an item, please register it through our returns portal.
Once registered, you’ll receive an email with all the details you need to make your return as smooth as possible.

A small processing fee of €5 applies to each return. For customers in Germany, a prepaid return label is available for €6.19, which will also be deducted from your refund. In total, returns from Germany involve a deduction of €11.19 (€6.19 + €5).

To help us process your return quickly, please include a short note with your order number in the package. This ensures our team can handle your return efficiently and get your refund to you promptly.

If you're returning an item due to a complaint or defect, we won’t charge any return fee. In this case, please contact the customer service: info@joseasurfwear.com. 

We aim to operate more sustainably and maintain fair prices for all our customers.
The €5 return fee helps us cover the actual costs of shipping, handling, cleaning, and processing returns – especially as a small, independent label that produces fairly in Europe.

Many returned items must be inspected, carefully prepared, and sometimes cleaned before they can be resold.
This extra work generates costs that we prefer not to pass on to all customers, but only apply when a return is made.

We also hope the return fee encourages more mindful shopping decisions and helps reduce unnecessary returns and the associated environmental impact.

Thank you for your understanding and for supporting a more conscious and sustainable fashion industry.

As soon as we’ve checked your return and confirmed that everything is in perfect condition, we’ll issue a refund using the same payment method you chose at checkout.
Please note that this process may take between 7 and 30 days – thank you in advance for your patience!

To help us process your return quickly and smoothly, please ensure that all items are clean and in excellent condition.

Thank you very much for your help.