Returns
Return & refund
In any case, please use our returnportal to process the return and/or exchange before you send the item back: CLICK HERE
If you are not happy with your order, you have 14 days after receiving your goods to either return or exchange them. If you are returning your goods from Germany, you will get a return label for free.If you are returning from a country other than Germany, we ask that you take care of the return yourself and pay the shipping carrier.
Please use our returnportal to process the return and/or exchange before you send the item back: CLICK HERE
If you are returning your goods from Germany, you can generate a free DHL-return label through our return portal: CLICK HERE
Once you return your entire order to us, we will refund you not only the value of the goods, but also the original shipping costs.
If you are returning from a country other than Germany, we ask that you take care of the return yourself and pay the shipping carrier. In this case please also use our return-portal: CLICK HERE
If you have to return your items due to a complaint, we will cover the original postage as well as the return shipping costs.
If you have any questions, please contact our customer service: info@joseasurfwear.com.
As soon as we receive your return, we will issue a refund within 48 hours. The money will then usually be in your account within 1-2 days. If it should take longer, please contact our customer service and and we will find out what is causing the delay.
